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Have questions about our orthopedic solutions? Ready for a quote? We're here to help.

Contact VertexOrthopedic for expert consultation on CADCAM orthotic equipment including 3D printers, CNC mills, and specialized software. Our nationwide B2B sales team provides comprehensive equipment demonstrations, technical specifications, pricing quotes, and implementation support for podiatry and orthopedic practices across all 50 states. Professional consultation includes ROI analysis, workflow integration, and financing options with same-day response guaranteed for all equipment inquiries.

Get in Touch

Phone

208-595-7150

Monday-Friday, 8am-5pm MST

Email

info@vertexorthopedic.com

We respond within 24 hours

Office

919 S. Utah Ave.
Idaho Falls, ID 83402

Industry Credentials & Certifications

ISO 13485:2016 Medical Device Quality Management Certified
FDA 510(k) Cleared Orthotic Manufacturing Equipment
500+ Practices Successfully Equipped Nationwide (2019-2024)
15+ Years Combined Engineering Experience

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Frequently Asked Questions

How quickly can I get a quote for orthotic equipment?

You'll receive a preliminary quote within 24 hours of contact. We provide detailed, customized proposals rather than generic pricing. The complete process - initial contact, needs assessment, equipment demonstration, and comprehensive proposal - typically takes one week.

What financing options are available for equipment purchases?

We offer multiple financing solutions including equipment leasing, 0% financing for qualified buyers, and flexible payment terms. Most practices qualify for equipment financing with competitive rates. We partner with healthcare-focused lending institutions to provide customized financing packages.

Do you provide training and installation support?

Yes, comprehensive training and support is included with every equipment purchase. This includes on-site installation, staff training, certification programs, and ongoing technical support. Most practices are fully operational within 2-3 days of installation.

Can I schedule a demonstration at my practice?

Absolutely. We provide on-site demonstrations at your practice or you can visit our Idaho Falls facility. On-site demos allow you to see the equipment in your actual environment and assess workflow integration. Schedule demonstrations include hands-on training and ROI analysis.

What ongoing support is provided after equipment purchase?

Ongoing support includes 24/7 technical helpline, remote diagnostics, software updates, replacement parts, and annual maintenance programs. We also provide continuing education opportunities and access to our customer community for best practices sharing.

How do I determine which equipment package is right for my practice?

Our consultation process includes practice volume analysis, space assessment, budget evaluation, and workflow optimization recommendations. We'll assess your current orthotic volume, projected growth, available space, and budget to recommend the optimal equipment configuration for your specific needs.

Request a Quote

Fill out the form below to request a quote or more information about our orthopedic solutions. Our team will get back to you as soon as possible.

How to Contact Vertex Orthopedic

What is the best way to contact Vertex Orthopedic?

The best way to reach us depends on your needs. For immediate assistance with equipment questions or quotes, call 208-595-7150 during business hours. Simply put, phone calls get the fastest response for urgent inquiries. For detailed specifications or non-urgent questions, email info@vertexorthopedic.com and we'll respond within 24 hours with comprehensive information.

How quickly does Vertex respond to inquiries?

Here's how we help: Phone calls are answered immediately during business hours (8am-5pm MST, Monday-Friday). Email inquiries receive responses within 24 hours, often much sooner. The key difference is that our technical team provides direct responses, not generic sales pitches.

Where is Vertex Orthopedic located?

We're located at 919 S. Utah Ave., Idaho Falls, ID 83402. You can visit our facility for hands-on equipment demonstrations, or we can bring complete systems to your clinic anywhere in the United States. To summarize your options: facility visits, on-site demos, or virtual consultations.

What information should I include when contacting Vertex?

The answer is to include your clinic size, current orthotic volume, and specific technology interests. Here's what you need to know - this helps us provide targeted recommendations and accurate pricing. Our customers tell us this approach saves time and ensures you get relevant information immediately.

When is the best time to call Vertex Orthopedic?

In short, we're available Monday through Friday, 8am-5pm Mountain Standard Time. We make it easy to connect by offering flexible scheduling for demonstrations and consultations. Most clinics find that mid-morning or early afternoon calls get the most comprehensive attention from our technical team.

How does Vertex handle technical support inquiries?

Simply put, existing customers get 24/7 technical support for urgent issues, with normal business hours support for routine questions. We provide immediate assistance because downtime affects patient care. Here's how it works: call our main number and you'll be transferred directly to technical specialists who understand both the equipment and clinical workflows.

Which types of clinics should contact Vertex Orthopedic?

Most of our customers include podiatry practices, orthopedic clinics, physical therapy centers, and sports medicine facilities. The best way to determine if our solutions fit is by evaluating your current orthotic volume - any clinic producing 15+ orthotics monthly benefits significantly from in-office production capabilities.

What happens after I contact Vertex Orthopedic?

Here's how we help: After initial contact, we schedule a needs assessment to understand your clinic's requirements. You can expect equipment demonstrations, detailed specifications, training information, and investment options. Our customers tell us this consultative approach ensures you get the right solution for your specific needs.

Frequently Asked Questions About Contacting Vertex

Do you provide on-site equipment demonstrations?

Yes, we provide comprehensive on-site demonstrations anywhere in the United States. Here's how we help: We bring complete systems to your clinic so your staff can experience the workflow firsthand and see the quality of finished orthotics. Most clinics find this hands-on approach essential for making informed investment decisions.

How long does it take to get a quote after contacting you?

Simply put, you'll receive a preliminary quote within 24 hours of contact. The key difference is that we provide detailed, customized proposals rather than generic pricing. To summarize the process: initial contact, needs assessment, equipment demonstration, and comprehensive proposal - typically completed within one week.

What training and support is included after purchase?

The answer is comprehensive support including on-site training, online certification, and ongoing technical assistance. We make it easy to get started with equipment installation, staff training, and initial production runs. Our customers tell us this level of support ensures successful implementation and rapid return on investment.

Can I visit your facility for equipment demonstrations?

You can visit our Idaho Falls facility at 919 S. Utah Ave. for hands-on demonstrations and training. Here's what you need to know - we have complete production systems set up for evaluation, plus knowledgeable staff to answer technical questions. The best way to experience our technology is through these facility visits or on-site demonstrations.

What financing options are available for equipment purchases?

In short, we offer flexible financing options including leasing, equipment loans, and extended payment plans. We make it easy to get started with minimal upfront investment. Most clinics find that financing allows them to begin in-office production immediately while spreading costs over time, improving cash flow and accelerating ROI.

Do you provide references from existing customers?

Yes, we can connect you with existing customers in your area who use similar equipment configurations. Here's how it works: We respect customer privacy but many are willing to share their experiences with prospective buyers. Our customers tell us these peer references provide valuable insights into real-world implementation and results.

What emergency support is available after installation?

Simply put, existing customers have access to 24/7 emergency technical support for critical issues. We provide immediate assistance because equipment downtime affects patient care. The key difference is our background as an actual orthotic lab - we understand the urgency of production deadlines and patient needs.

How do I schedule a consultation with Vertex Orthopedic?

The best way to schedule is by calling 208-595-7150 or emailing info@vertexorthopedic.com with your preferred dates and times. We make it easy to arrange consultations, demonstrations, and facility visits that work with your schedule. To summarize your options: phone, email, or use our online contact form for fastest response.